Management in Healthcare
In this episode of 'Management Meets,' Katie and Steve talk with PhD alumna Philippa Kindon, Business Development Manager at Mayden. Mayden’s flagship product, Iaptus, supports mental health patients through providing digital technology solutions to healthcare organisations such as the NHS.
Philippa discusses the evolving needs of the healthcare sector, and how Mayden’s data-driven decision-making approach, providing new offerings and acquisitions, has helped them stay ahead of the curve.
The episode also touches upon the company’s flat hierarchy system and why they’ve adopted this ‘made without managers’ approach to business.
Creators and Guests

Host
Katie Calvert-Jones
Passionate advocate of the value a strong and engaged community can bring, and the far-reaching results that can be achieved. Loves hearing, sharing, and joining-up individual stories between professionals to enable ongoing learning and success.

Host
Professor Steve Brammer
I serve as Dean of the School of Management, at the University of Bath in the United Kingdom, where I began my career. Before Re-joining Bath, I held senior roles in research-intensive universities in the United Kingdom (the Universities of Warwick, and Birmingham) and Macquarie University in Sydney, Australia. As Dean of the School of Management, I am responsible for the strategic direction of one of Europe's leading centres of business research and education. As a member of the University's Executive Board, I also contribute to the leadership, positioning, and prosperity of the wider University. In a former life, I am a leading scholar in the fields of business ethics, corporate social responsibility, and sustainability. Specifically, my research explored firm-stakeholder relationships, the strategic management of these, and corresponding impacts on company performance and reputation. I continue to serve as an Associate Editor of the British Journal of Management, as a member of a number of journal editorial boards, and served for a number of years as a member of the scientific committee of the Chartered Association of Business School's Academic Journal Guide.

Producer
Becky Toogood
Becky Toogood is the Alumni Engagement Communications Officer for the University of Bath, School of Management. With a first-class degree in journalism and a marketing background, Becky has experience in digital, print and multimedia communications. Working in higher education, Becky likes to showcase those leading innovation in their respective areas to celebrate success in the community, whilst inspiring others.

Guest
Philippa Kindon
Since earning her PhD from the School of Management in 2007, Philippa has forged a varied career in business support and development across both public and private sectors. This has included helping hundreds of start-up, high-growth and growth potential business access support and funding across the South West; running Enterprise Centres for small and growing businesses in Bath and North East Somerset and Wiltshire; and bidding for, winning and running innovation projects that have saved thousands of hours and millions of pounds for the NHS. Philippa now works in business development for the innovative health tech firm Mayden, in Bath. Mayden has grown into a thriving, 150 employee strong business - without middle managers. Philippa and her colleagues have captured their story of organising in this unusual way in their recently published book 'Made without Managers'. Mayden's mission is to transform health and care, together with their customers and other key stakeholders in the healthcare ecosystem, by providing innovative digital solutions that improve outcomes for patients and the people who care for them.
